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FAQs

Will covid impact my delivery time?

Party Mix Convenience ensures that all its orders are dispatched from our facility within 24hours of receiving an order. We are able to provide customers with a tracking number to track your order but we are unable to guarantee delivery times with Australia Post. If you are experiencing delays it is best to contact them directly.

What if my order arrives damaged?

Party Mix Convenience takes no responsibility for the damage or altered product quality due to postage. We can assure customers that all products leave our facility in perfect condition and cannot guarantee the treatment of packages once in transit. Party Mix Convenience wishes to advise customers, especially in the warmer months to be aware of the risks posting chocolate. Chocolate, especially the UK varieties are more prone to melting. We are still able to process your chocolate orders, but please realise this is at your own risk and we cannot guarantee or take responsibility for how it arrives to you.

Why are you selling items past before date?

If you see items close to or past their best before date they will be sold at a heavily discounted price with full disclosure.  We have attached an excerpt from the Food Standards website which allows us to legally sell these items.

“Most foods have a best before date. You can still eat foods for a while after the best before date as they should be safe but they may have lost some quality. Foods that have a beset before date can legally be sold after that date provided the food is fit for human consumption.” (see Food Standards Australia New Zealand)

How do I contact you?

Please email us at partymixconvenience@hotmail.com

How much is shipping?

Shipping rates are based on your total weight of purchase. Once you have added all your items to cart, it will automatically calculate your postage.

Do you ship Australia wide?

YES! We ship our products Australia wide.

What if you don’t have a product that I want?

If we are out of stock or do not have a product that you wish to see on our website, please do not hesitate to contact us. We love to hear customer suggestions to help diversify our product range.